Cooltouria (hereinafter referred to as “Cooltouria,” “we,” “us,” or “our”) operates a platform accessible at Cooltouria.com (“Website”). This platform connects individuals or entities seeking travel experiences (“Users”) with third-party suppliers and providers of travel services (“Partners,” “Suppliers,” or “Providers”). Cooltouria itself is not a travel operator but acts as an intermediary to facilitate bookings between Users and Partners. By using any functionality of the Website, you agree to abide by these Terms and Conditions.
By accessing, browsing, or otherwise using the Website, you acknowledge that you have read and agreed to these Terms and Conditions in full. If you do not agree with any provision contained herein, you are not authorized to use Cooltouria’s services.
To access certain services, Users must create and maintain a personal account. Each User is responsible for securing their login credentials, preventing unauthorized use, and ensuring that all information provided is accurate. Cooltouria reserves the right to suspend or terminate any account that violates these Terms and Conditions or is found to contain false or misleading information.
Partners must uphold high standards of professionalism and integrity. This includes, but is not limited to:
Failure by a Partner to meet these responsibilities may result in warnings, temporary suspensions, or permanent bans, in addition to other remedies detailed in these Terms and Conditions.
Users may cancel their bookings up to 24 hours before the scheduled start of any tour, unless otherwise specified by the relevant Partner’s terms. Cancellations occurring less than 24 hours before the start time are ineligible for a refund. To cancel a booking, Users must notify both the Partner and Cooltouria through an approved communication method (e.g., Website messaging or email). Once a valid cancellation request is received, refunds (where applicable) will be processed within seven (7) working days through the original payment method.
Users and Partners must refrain from:
Violation of these rules may result in immediate account suspension or termination and potential legal liability.
The platform may allow Users to post reviews, comments, photos, or other materials. By posting such content, Users grant Cooltouria a non-exclusive right to use, display, distribute, and adapt that content for promotional or other legitimate business purposes. Users are solely responsible for ensuring that their contributions do not infringe any applicable laws or third-party rights. Cooltouria reserves the right to remove or edit any content deemed inappropriate.
Cooltouria may provide links to external websites, but we do not control, endorse, or guarantee their content, products, or security. Users accessing these sites should exercise caution and assume full responsibility for any associated risks.
All content, software, graphics, logos, and designs on Cooltouria (excluding third-party materials) are the property of Insightours, Lda. Users may not reproduce or redistribute this content without prior written authorization. Use of the Website or its contents for unauthorized commercial gain is strictly prohibited.
Cooltouria functions exclusively as an intermediary connecting Users with Partners. Any engagement or contract for tours, tickets, or related services arises directly between the User and the Partner. Cooltouria is not deemed a party to these contracts and bears no direct responsibility for the eventual performance, quality, or safety of the services provided.
By using Cooltouria’s platform, each User warrants they are at least 18 years old and will provide accurate, truthful information as needed. Fraudulent activities, such as creating multiple accounts or making speculative or false bookings, are strictly prohibited.
Cooltouria conducts audits of its Partners to verify quality and legal compliance but is not liable for any accidents, service failures, losses, or incidents (including force majeure events) that may occur through third-party service providers. Partners are solely responsible for meeting the legal requirements relevant to their activities. Should disputes or claims related to a Partner’s services arise, Users agree to resolve them directly with the Partner, releasing Cooltouria from all related liability.
Users and Partners agree to defend, indemnify, and hold Cooltouria harmless from any claims, demands, actions, losses, or damages (including legal fees) arising out of or relating to their breach of these Terms and Conditions, misuse of the platform, or infringement of any rights of a third party.
Should a Partner need to cancel a scheduled service, the Partner will be charged a 20% cancellation fee on the full booking price. In cases of emergencies or force majeure events, Partners must notify both the User and Cooltouria immediately, providing a valid explanation for the cancellation.
When using Cooltouria’s Website or sending emails or messages, Users and Partners agree to receive electronic communications from Cooltouria, including notifications, confirmations, and other updates. They may opt out of promotional communications; however, essential notifications regarding account management and booking details will remain active.
Cooltouria endeavors to maintain compliance with all relevant European Union regulations, including data protection (GDPR). Any personal data collected will be handled in accordance with all applicable data protection laws and regulations. All Users and Partners must similarly ensure they comply with relevant EU directives, particularly regarding consumer protection and fair commercial practices.
Cooltouria is operated by Insightours, Lda and functions solely as an intermediary. Users acknowledge and accept that any legal engagement with Partners is independent of Cooltouria. Disputes arising between a User and a Partner do not involve Cooltouria, though we may voluntarily facilitate communication to aid in a potential resolution.
Cooltouria is operated by Insightours, Lda. Cooltouria is also a registered brand owned by Insightours, Lda and functions solely as an intermediary. Users acknowledge and accept that any legal engagement with Partners is independent of Cooltouria.
Cooltouria reserves the right to modify or update these Terms and Conditions at any time, at its sole discretion. Any significant modifications will be communicated through the Website or via email. Continued use of the platform after any such amendments shall signify acceptance of the revised terms.
These Terms and Conditions are governed by Portuguese law. Any disputes arising from or related to the use of Cooltouria’s services shall be subject to the exclusive jurisdiction of the competent courts of Portugal. By using the platform, Users and Partners expressly consent to the courts of Portugal exercising such jurisdiction. In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution entity (RAL). More information is available at Web Platform of Direção-Geral do Consumidor.
Partners must demonstrate punctuality, deliver the promised services, and maintain a professional demeanor. Recurrent or grave violations may result in warnings, suspensions, refunds to the User, or permanent bans on the Partner’s use of the platform. In cases of severe misconduct, Cooltouria reserves the right to retain up to 100% of the total booking amount as a refund to the User.
Partners shall not engage, directly or indirectly, with any third parties acting as resellers, online travel agencies, unlicensed guides, or other intermediaries who are not officially registered with Cooltouria. Under no circumstances may tours, services, or bookings facilitated through Cooltouria be resold or otherwise transferred to intermediaries lacking a valid agreement or formal authorization from Cooltouria. Any breach of this provision constitutes a serious violation of these Terms and Conditions and may result in immediate account suspension, permanent termination of the Partner’s use of the platform, or any other legal remedy deemed appropriate by Cooltouria.
Cooltouria endeavors to facilitate amicable resolution if conflicts arise between a User and a Partner. During such a process, Partners must cooperate fully with any investigation, communication, or mediation efforts initiated by Cooltouria. However, Users and Partners remain free to seek legal redress through Portuguese courts, as set out in Clause 15 above.
These Terms and Conditions constitute the entire agreement between you and Cooltouria concerning the subject matter herein. If any provision is held invalid by a Portuguese court of competent jurisdiction, the remaining provisions shall remain in full effect and enforceable. By registering for, accessing, or using Cooltouria’s services, you confirm your full understanding and acceptance of all obligations, restrictions, and rights granted under these Terms and Conditions, which comply with the applicable Portuguese and European Union legal framework.
Cooltouria is operated by Insightours, Lda, NIF 517979594, with registered office at UPTEC – Parque de Ciência e Tecnologia da Universidade do Porto, Rua Alfredo Allen 455, Portugal, telefone: +351927595463, email: geral@cooltouria.com
